Terms & Conditions
ffective Date: 14.03.2025
Welcome to our platform. By using our website, you agree to the following terms and conditions.
Scope of Service
Our platform connects clients with independent therapists for online sessions. We act as an intermediary but do not provide therapy ourselves.
Payment Terms
All payments are processed securely via PayPal.
Pricing is set individually by each therapist.
No refunds unless explicitly agreed upon with the therapist.
Booking & Cancellations
Clients book sessions directly with therapists.
Cancellations and rescheduling are handled directly with the therapist.
We do not guarantee therapist availability.
Liability Disclaimer
Therapists are independent professionals and are responsible for their own services.
We do not assume responsibility for any therapist-client interactions.
By using this service, you acknowledge that we are not responsible for any outcomes of therapy sessions.
Data & Privacy
By booking, you agree to our Privacy Policy.
We do not store payment details. All transactions are processed via PayPal.
Jurisdiction
These Terms & Conditions are governed by the laws of Switzerland.
Contact
For any questions regarding these Terms, please contact:
Email: [Your Email Address]
Terms & Conditions
1. Acceptance of Terms By accessing and using our services, you agree to comply with and be bound by these Terms of Service. If you do not agree, you may not access or use our platform.
2. Description of Service Our platform provides mental wellness support through online sessions with professionals licensed in their home countries (currently Brazil). These services are intended as general emotional support, cultural connection, and guidance, and explicitly are not psychotherapy, clinical care, or medical treatment.
3. Limitations of Service We do not diagnose, treat, or provide medical or clinical interventions for mental health conditions. If you experience a severe mental health crisis, suicidal ideation, or require clinical intervention, immediately contact local emergency services or a licensed medical provider.
4. Professional Credentials All professionals listed on our platform possess degrees and licenses valid in their home country (Brazil). They are not licensed to practice psychotherapy in Switzerland or other jurisdictions outside their own. Their services are limited strictly to emotional wellness support, coaching, and cultural guidance.
5. User Responsibilities You acknowledge it is your responsibility to seek appropriate clinical or medical care when necessary. By using our services, you affirm you understand the nature and limitations of the support provided.
6. Booking and Sessions Each session must begin with the professional explicitly stating that the session does not constitute psychotherapy or medical treatment. Users must acknowledge understanding this each time.
7. Fees and Payments Fees are clearly indicated on the platform. All sessions must be prepaid. Refunds for cancellations are subject to policies clearly outlined during booking.
8. Confidentiality and Privacy Your privacy is critical. While sessions remain confidential, we reserve the right to disclose information if we believe you pose imminent harm to yourself or others, or as required by law.
9. Liability and Indemnification We are not liable for any actions taken or decisions made based on our services. Users agree to indemnify us and our professionals from any claims arising from their use of the platform.
10. Amendments We reserve the right to update these Terms at any time. Users will be notified of significant changes.
11. Governing Law These Terms shall be governed by and construed according to Swiss law.