Privacy Policy
Effective Date: 14.03.2025
Thank you for using our platform. Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal data.
Data We Collect
We collect the following information when you use our platform:
Personal Information: Name, email address, phone number.
Payment Information: Payment is processed via Stripe, and we do not store credit card details.
Usage Data: Information on how you interact with our website (optional for analytics purposes).
How We Use Your Data
We use your data strictly for the following purposes:
To process payments for counselor sessions.
To facilitate communication between you and the counselor.
To improve our platform through analytics and customer feedback.
To comply with legal obligations where required.
Data Sharing & Third Parties
We do not sell or share your personal data with third parties for marketing.
Your information is shared only with the counselor you book for communication and session scheduling.
Payment processing is handled securely by Stripe.
Data Protection & Security
We implement technical and organizational measures to protect your personal data. While no online service is 100% secure, we take steps to ensure your information remains protected.
Your Rights (GDPR Compliance)
If you are located in Switzerland or the EU, you have the right to:
Access, correct, or delete your data by contacting us.
Withdraw consent for data processing at any time.
Request data portability to transfer your data elsewhere.
For requests, contact us at: Contact@balmind.com
Cookies & Tracking (If applicable)
We may use cookies for website performance analysis. You can disable cookies in your browser settings.
Contact
If you have any concerns or questions, please contact us at:
Email: contact@balmind.com